Net Promoter Score (NPS)

Net Promoter Score® measures customer satisfaction and customer experience. This proven metric now provides the core measurement for customer management programs.

Calculate the NPS using the answer to the question "How likely is it that you would recommend [brand] to a friend or colleague?", using a 0-10 scale. The respondents are then grouped as follows:

Promoters (score 9-10): The loyal enthusiasts who will keep buying and recommending the company products and services to other potential buyers.
Passives (score 7-8) are satisfied but unenthusiastic customers who could easily switch to a competitor’s offering if given the opportunity.
Detractors (score 0-6) are unhappy customers who won’t purchase again from the company, and could potentially damage the company’s reputation through negative word of mouth.

Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every customer is a Detractor) to a high of 100 (if every customer is a Promoter).

Unlock the Power of OfficeReports for Net Promoter Score (NPS) Calculations

OfficeReports seamlessly integrates with Excel and PowerPoint, offering a robust crosstab tool tailored for NPS analysis from customer feedback. With OfficeReports, you gain access to all the essential features needed to harness the full potential of Net Promoter Score evaluations.

Our tool simplifies the handling of NPS data effortlessly. It automatically recognizes the conventional 10-point scale variable and transforms it into an 'NPS' variable, categorizing respondents as either 'Promoters,' 'Passives,' or 'Distractors.' This transformation streamlines the computation of your NPS score, allowing you to create insightful tables and dynamic charts effortlessly.

Net Promoter System using OfficeReports

Rather than just reading about it, experience how OfficeReports streamlines Net Promoter Rating calculations firsthand. Explore our brief video tutorial to observe the user-friendly process of working with Customer Satisfaction or Customer Loyalty data using OfficeReports.

OfficeReports: Your Versatile Solution for NPS Excel Reporting Across Multiple Chart Types

When it comes to reporting Net Promoter Score (NPS), the choice of chart type is essential for conveying your data effectively. Whether you prefer gauge charts, line charts, stacked bar charts, histograms, or any other chart type, OfficeReports has you covered.

OfficeReports is a versatile tool that can seamlessly handle a wide range of chart types to suit your specific NPS reporting requirements. Whether you want to showcase NPS trends over time, visualize the distribution of NPS categories, compare scores across different segments, or create heatmaps to identify patterns, OfficeReports can get the job done.

Our platform empowers you to select the chart type that best aligns with your data and presentation style, ensuring that your NPS reporting is both informative and visually engaging. With OfficeReports, you have the flexibility to tailor your reports and presentations to your audience's preferences while maintaining data accuracy and clarity.

No matter which chart type you choose, you can trust OfficeReports to help you create compelling reports that drive meaningful insights and informed decision-making within your organization. Experience the versatility and power of OfficeReports for your NPS Excel reporting needs today.